United Parcel Service will be prepaid and charged to the customer unless otherwise specified.
Smucker Manufacturing makes every effort to ship merchandise to you at a fair, low price. Most shipping charges are based on the size and weight of the order. Based on availability, and the time we receive the order, it is our goal to pack and ship your order in 24 to 36 hours. If you need special UPS overnight or 2nd/3rd Day delivery, it must be requested by phone. Call for quotes on special orders and orders outside the continental United States.
No merchandise should be returned to Smucker Mfg., Inc. for credit unless accompanied by a return authorization number from our company. You will receive credit for the full amount of the return, if the merchandise is returned within 30 days of the invoice date. Any merchandise that is not returned within 30 days of the invoice date is subject to a restocking fee of 15%.
Defective merchandise and warranty items will be handled in accordance with the manufacturer's warranty program. Please call for an RA# to accompany all returned products. All defective merchandise and warranty items must be returned within 30 days to receive credit for the freight charges. Merchandise that has been special ordered cannot be
returned for credit. Non-stock items returned for credit will be subject to vendor's return policy.
Check merchandise immediately upon receiving shipment.
Damages and shortages due to carrier damage must be claimed with the delivery carrier. Shortages must be claimed with Smucker Mfg., Inc. within five days of receiving the shipment.